Client Support Manager

Job Description:

As a Client Support Manager at Nuro, you will be responsible for managing and growing relationships with our clients in the Jacksonville, Florida area. You will oversee a team of client support representatives and ensure that all client needs are met in a timely and efficient manner. Your main goal will be to provide excellent customer service and support to our clients while also driving revenue growth for the company.

Responsibilities: - Manage a team of client support representatives and oversee their day-to-day activities - Build and maintain strong relationships with clients, understanding their needs and providing solutions - Monitor and analyze client feedback to identify areas of improvement and implement strategies to enhance customer satisfaction - Collaborate with other departments to ensure seamless communication and coordination across the organization - Develop and implement client support policies and procedures to streamline operations and improve efficiency - Prepare and present reports on client support activities, including key performance metrics and trends - Stay up-to-date on industry trends and best practices in client support to continuously improve service quality

Requirements: - Minimum of 6 years of experience in client support or related field - Confident and motivated personality with strong leadership skills - Excellent communication and cooperation skills - Proven track record of driving revenue growth through client relationships - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Company transportation - Free food - Paid overtime

Working Environment: At Nuro, we strive to create a positive and inclusive working environment where leaders are cultivated and mentorship is encouraged. We value diversity and are committed to fostering a workplace where everyone feels respected and valued.

Equal Opportunity Statement: Nuro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We welcome all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.