Remote Client Support Manager

Job Description:

We are seeking a Remote Client Support Manager to join our team at Amgen in San Jose, California. As the Remote Client Support Manager, you will be responsible for providing top-notch support to our clients, ensuring their needs are met and exceeded. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally - Develop and maintain strong relationships with clients, ensuring their satisfaction and loyalty to the company - Collaborate with internal teams to resolve client issues and improve overall client experience - Manage client accounts, including onboarding new clients and providing ongoing support throughout their lifecycle - Analyze client feedback and data to identify trends and opportunities for improvement - Lead client support projects, ensuring timely and successful execution - Provide training and guidance to junior team members in client support best practices

Requirements: - 8+ years of experience in client support or a related field - Resourceful and resilient attitude, able to navigate challenging situations with ease - Strong teamwork and project management skills - Excellent communication and interpersonal abilities - Proven track record of exceeding client expectations and driving customer satisfaction - Bachelor's degree in a relevant field preferred

Benefits: - Free food provided during work hours - Retirement plan options - Paid sick leave for part-time employees

Our working environment is dedicated to understanding and exceeding customer expectations, with a strong emphasis on teamwork and collaboration.

Deadline to apply: July 9, 2024

Equal Opportunity Statement: Amgen is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.