Remote Client Support Officer

Job Description:

PayPal is seeking a Remote Client Support Officer to join our team in Fort Worth, Texas. This is a part-time, entry-level position perfect for individuals who are motivated, resilient, and have a keen attention to detail. As a Remote Client Support Officer, you will be responsible for providing exceptional customer service to our clients, handling inquiries, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a timely and professional manner. 2. Assist clients with account setup, navigation, and troubleshooting technical issues. 3. Process client requests for refunds, cancellations, and account modifications. 4. Document client interactions and feedback in our CRM system. 5. Collaborate with cross-functional teams to resolve complex client issues. 6. Provide product information and guidance to clients to enhance their overall experience. 7. Meet and exceed performance metrics including response time, resolution rate, and customer satisfaction.

Requirements: 1. High school diploma or equivalent required. 2. Strong communication skills and customer service experience preferred. 3. Ability to work independently and manage multiple priorities. 4. Proficient in Microsoft Office and CRM software. 5. Motivated and resilient with a positive attitude towards problem-solving. 6. Excellent attention to detail and project management skills.

Benefits: 1. Retirement plan options for part-time employees. 2. Visa sponsorship opportunities for qualified candidates. 3. Gym membership reimbursement to support a healthy lifestyle.

Working Environment: At PayPal, we strive to create an environment that sparks creativity and motivation in our employees. Our team is dedicated to inspiring greatness and fostering a culture of collaboration and innovation.

Equal Opportunity Statement: PayPal is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to diversity and inclusion in the workplace and encourage all qualified individuals to apply.

Deadline to Apply: July 4, 2024. Apply now to join our team and be a part of shaping the future of online payments with PayPal.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.