Client Support Officer - Work from home

MetLife is seeking a passionate and resourceful Client Support Officer to join our team on a part-time basis working from home in Chicago, Illinois, US. As an Associate-level team member with at least 4 years of experience, you will play a crucial role in providing exceptional support to our clients and ensuring their satisfaction.

Responsibilities: 1. Managing client inquiries through various communication channels such as email, phone calls, and live chat. 2. Addressing client concerns and providing solutions in a timely and professional manner. 3. Assisting clients with account management, billing inquiries, and policy information. 4. Collaborating with internal teams to resolve complex client issues. 5. Maintaining accurate records of client interactions and transactions. 6. Proactively identifying opportunities to improve customer experience and provide feedback to the team.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Excellent communication skills and customer service experience. 3. Strong problem-solving skills and attention to detail. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient in Microsoft Office suite and CRM software. 6. Prior experience in the insurance industry is a plus.

Personality traits: 1. Passionate about providing exceptional customer service. 2. Resourceful in finding creative solutions to client problems.

Soft skills: 1. Strategic planning to anticipate and address client needs. 2. Attention to detail to ensure accuracy in all client interactions.

Benefits: 1. Disability insurance to provide financial protection in case of illness or injury. 2. Paid sick leave to support your health and well-being. 3. Parental leave to accommodate family responsibilities.

Working environment: At MetLife, we prioritize understanding and empathy in all interactions with our clients and colleagues. We strive to create a supportive and inclusive work environment where every team member can thrive.

Deadline to apply: 2024-06-07

Equal Opportunity Statement: MetLife is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.