Client Support Representative

Job Description:

As a Client Support Representative at HP in Jacksonville, Florida, you will be responsible for providing excellent customer service and technical support to clients. This position is part-time and suitable for entry-level candidates with no prior experience. The ideal candidate will be resilient and resourceful, with strong decision-making abilities and attention to detail.

Responsibilities: - Responding to client inquiries via phone, email, and chat in a timely and professional manner - Assisting clients with technical issues related to HP products and services - Documenting client interactions and resolutions in the company’s CRM system - Collaborating with other departments to escalate and resolve complex issues - Conducting follow-up calls and emails to ensure client satisfaction - Proactively identifying opportunities to improve processes and customer experience - Adhering to company policies and procedures at all times

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving skills and ability to work under pressure - Proficiency in Microsoft Office and CRM systems - Ability to work independently and as part of a team - Availability to work evenings and weekends as needed - Resilient and resourceful attitude - Decision-making skills and attention to detail

Benefits: - Paid overtime opportunities - Travel and spending expenses covered - Company-provided equipment for remote work

Working Environment: At HP, we thrive in an environment that embraces and navigates change seamlessly. As a Client Support Representative, you will be part of a dynamic team that values innovation and continuous improvement.

Equal Opportunity Statement: HP is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability status.

Deadline to Apply: July 5, 2024

Join HP as a Client Support Representative and embark on a rewarding career in customer service and technical support. Apply now and be part of a global leader in technology solutions!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.