Remote Client Support Representative

Job Description:

TIAA is seeking a Remote Client Support Representative to join our team in Jacksonville, Florida. This part-time position is entry-level, perfect for individuals looking to gain valuable experience in the financial services industry. As a Remote Client Support Representative, you will play a crucial role in providing exceptional customer service to our clients while working remotely.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Assist clients with account inquiries, transactions, and general information about our products and services - Provide support to clients navigating our online platforms and tools - Collaborate with internal teams to address client concerns and resolve issues efficiently - Maintain accurate records of client interactions and follow up as needed - Identify opportunities to enhance the client experience and provide feedback to management

Requirements: - Strong written and verbal communication skills - Driven and reliable personality traits - Demonstrated leadership and emotional intelligence - Ability to work independently in a remote setting - Basic knowledge of financial services and investment products (training will be provided) - High school diploma or equivalent - Must be able to work a flexible schedule, including evenings and weekends

Benefits: - Retirement plan - Company transportation for on-site training and meetings - Parental leave for eligible employees

Working Environment: At TIAA, we strive to foster transparency and open dialogue for effective communication at all levels. Our team is dedicated to creating a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: July 6, 2024

Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to diversity in the workplace. We value and promote diversity in all aspects of employment and are proud to be an inclusive company that values all individuals equally.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.