Contact Center Assistant

Job Description:

iHeartMedia is seeking a confident and dedicated Contact Center Assistant to join our team in Washington, D.C. This part-time, entry-level position will require at least 1 year of related experience.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries 2. Make outbound calls to follow up on customer requests and provide assistance 3. Maintain accurate records of customer interactions and transactions 4. Assist with data entry and administrative tasks as needed 5. Collaborate with team members to ensure customer satisfaction and resolution of issues 6. Follow company policies and procedures for handling customer inquiries 7. Utilize strong presentation skills to communicate effectively with customers 8. Assist in decision-making processes to provide excellent customer service 9. Handle sensitive customer information with the utmost discretion 10. Stay up-to-date on company products and services to better assist customers

Requirements: 1. Confident and dedicated attitude towards customer service 2. Strong presentation skills and ability to make informed decisions 3. Excellent communication and interpersonal skills 4. Proficiency in Microsoft Office and CRM software 5. Ability to multitask and prioritize tasks effectively 6. Attention to detail and strong organizational skills 7. High school diploma or equivalent 8. Must be able to work flexible hours, including evenings and weekends

Benefits: - Parental leave - Retirement plan - Paid sick leave

Working Environment: The ideal candidate for this position will thrive in an energetic and rapidly evolving work setting. They will be able to adapt quickly to changing priorities and work well under pressure.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: iHeartMedia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.