Contact Center Assistant

Job Description:

Owens-Illinois is seeking a motivated and resourceful Contact Center Assistant to join our team in Chicago, Illinois. This part-time entry-level position offers an opportunity for individuals looking to gain experience in customer service and contact center operations.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a prompt and professional manner - Provide accurate information and assistance to customers regarding products, orders, and general inquiries - Maintain customer records and logs of interactions for reference and analysis - Escalate complex issues to appropriate team members for resolution - Assist in updating and maintaining contact center databases and systems - Collaborate with team members to improve processes and enhance customer service experiences

Requirements: - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office suite and CRM software - Excellent presentation skills and a willingness to take on leadership roles as needed - High school diploma or equivalent required

Benefits: - Company transportation provided for off-site events or meetings - Paid Time Off (PTO) for eligible employees - Opportunities for paid overtime as needed

Working Environment: At Owens-Illinois, we foster a flexible and dynamic work environment that embraces change with efficiency and speed. We value diversity and inclusion, and encourage collaboration and innovation among our team members.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Owens-Illinois is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.