Remote Contact Center Manager

Job Description: Apple is seeking a talented and experienced Remote Contact Center Manager to join our team in San Jose, California. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in contact center management. As a Remote Contact Center Manager, you will be responsible for leading a team of contact center agents who provide support to Apple customers across various channels.

Responsibilities: - Develop and implement strategies to optimize the performance of the remote contact center team - Monitor key performance metrics and provide regular reports to senior management - Train and mentor contact center agents to ensure high levels of customer satisfaction - Collaborate with other departments to streamline processes and improve overall efficiency - Handle escalated customer inquiries and provide resolutions in a timely manner - Stay up-to-date on industry trends and best practices in contact center management - Drive continuous improvement initiatives to enhance the customer experience - Work closely with IT and technical support teams to resolve any system issues impacting the contact center

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in contact center management, preferably in a remote setting - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Adaptable and hardworking attitude with a focus on customer satisfaction - Superior negotiation and persuasion skills - Knowledge of contact center technologies and best practices - Ability to work effectively in a fast-paced and dynamic environment

Benefits: - Visa sponsorship for qualified candidates - Parental leave for new parents - Free accommodation for remote work arrangements

Working Environment: At Apple, we believe in fostering a diverse and inclusive workplace where every employee feels a sense of belonging. As a Remote Contact Center Manager, you will have the opportunity to pave the way for diversity and inclusivity within your team, creating a culture of respect and collaboration.

Deadline to Apply: Please submit your application by July 7, 2024.

Equal Opportunity Statement: Apple is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.