Remote Contact Center Manager

Job Description:

Arrow Electronics is seeking a Remote Contact Center Manager to join our team in Houston, Texas. This part-time position is ideal for individuals with 6 years of experience in the industry and who are looking to take on a mid-to-senior level role. As a Contact Center Manager, you will be responsible for overseeing a team of remote customer service representatives and ensuring that they are providing exceptional service to our customers.

Responsibilities: 1. Manage and lead a team of remote customer service representatives. 2. Develop and implement strategies to improve the overall customer experience. 3. Monitor key performance metrics and provide feedback and coaching to team members. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Handle escalated customer issues and provide resolutions in a timely manner. 6. Conduct regular performance evaluations and provide ongoing training and development opportunities for team members. 7. Manage scheduling and staffing needs to ensure adequate coverage during peak hours. 8. Stay up-to-date on industry trends and best practices. 9. Foster a positive and energetic work environment for the team.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 6 years of experience in a contact center management role. 3. Energetic and reliable personality traits. 4. Strong planning and cooperation skills. 5. Excellent communication and leadership skills. 6. Ability to work independently and remotely. 7. Experience with remote team management tools and software. 8. Knowledge of customer service best practices. 9. Ability to adapt to changing priorities and deadlines.

Benefits: 1. Disability insurance 2. Parental leave 3. Free accommodation for remote workers

Working Environment: Arrow Electronics is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all employees.

Equal Opportunity Statement: Arrow Electronics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position.

Deadline to Apply: July 9, 2024

Join Arrow Electronics and be a part of a dynamic team that is dedicated to delivering outstanding customer service and making a positive impact in the industry. Apply now to take the next step in your career as a Remote Contact Center Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.