Contact Center Manager - Work from home

Job Description:

Computer Sciences is seeking a Contact Center Manager to join our team remotely from Indianapolis, Indiana. This part-time position is suitable for a candidate with 7 years of experience in a contact center environment and a mid-to-senior level of seniority.

Responsibilities: - Manage and oversee the day-to-day operations of the contact center, ensuring high quality and efficient service delivery - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze key performance indicators to identify areas for improvement and implement solutions - Provide coaching and feedback to contact center agents to drive performance and adherence to company policies - Coordinate with other departments to resolve customer issues and improve processes - Create and maintain reports on contact center performance for management review - Stay up-to-date on industry trends and best practices to continuously improve the contact center operations

Requirements: - 7 years of experience in a contact center environment - Mid-to-senior level of seniority - Adaptable and dedicated personality traits - Strong communication and persuasion skills - Ability to work independently and as part of a team - Knowledge of contact center software and tools - Excellent problem-solving and decision-making skills

Benefits: - Training & professional development opportunities - Company transportation for work-related travel - Parental leave for eligible employees

Working Environment: At Computer Sciences, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and encourage open communication and feedback.

Deadline to Apply: Interested candidates are encouraged to apply by July 5, 2024.

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.