Contact Center Officer

Job Description:

Kelly Services is seeking a reliable and resilient Contact Center Officer to join our team in San Jose, California. This part-time position at the Associate Level requires a minimum of four years of experience in a contact center or customer service role.

As a Contact Center Officer, you will be responsible for handling incoming calls, emails, and chat inquiries from customers in a professional and timely manner. Your primary duties will include providing exceptional customer service, resolving customer issues and complaints, and escalating complex problems to the appropriate department. Additionally, you will be responsible for updating customer information in the database and maintaining accurate records of all interactions.

Requirements: - Minimum of four years of experience in a contact center or customer service role - Excellent communication skills - Strong emotional intelligence - Reliable and resilient personality traits - Ability to work well under pressure and in a fast-paced environment - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, associate's or bachelor's degree preferred

Benefits: - Company-provided equipment - Joining Bonus - Disability insurance

Working Environment: At Kelly Services, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. We provide a supportive and inclusive work environment where employees are encouraged to grow and thrive.

Equal Opportunity Statement: Kelly Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.