Contact Center Specialist

Job Description:

IBM is seeking a talented Contact Center Specialist to join our team in San Diego, California. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels including phone, email, and chat.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Provide accurate information about products and services - Assist customers with troubleshooting technical issues - Manage customer complaints and ensure customer satisfaction - Work collaboratively with team members to achieve departmental goals - Utilize CRM software to document customer interactions and maintain records - Participate in training sessions to stay up-to-date on products and services - Identify opportunities for process improvement and provide feedback to management - Meet and exceed performance goals set by the company

Requirements: - Associate's degree or equivalent experience - Minimum of 2 years of experience in a customer service or contact center role - Resourceful and hardworking with a strong attention to detail - Excellent project management skills - Creativity in problem-solving and finding innovative solutions - Proficient in Microsoft Office suite and CRM software - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Must be able to work part-time hours with flexibility - Ability to adapt to a fast-paced work environment

Benefits: - Company-provided equipment - Travel opportunities for training and networking events - Remote work flexibility - Competitive salary and benefits package

Working Environment: At IBM, we value creativity and innovation. Our work culture encourages employees to think outside the box and come up with inventive solutions to challenges. You will have the opportunity to work in a dynamic environment with a diverse and talented team.

Deadline to Apply: March 27, 2024

Equal Opportunity Statement: IBM is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.