Contact Center Specialist

Job Description:

Thermo Fisher Scientific is seeking a passionate and resilient Contact Center Specialist to join our team in Fort Worth, Texas. As an Associate Level Contact Center Specialist, you will be responsible for providing exceptional customer service and support through various channels, including phone, email, and chat.

Responsibilities: - Respond to customer inquiries and provide accurate information about Thermo Fisher Scientific products and services - Assist customers with order placement, tracking, and issue resolution - Document customer interactions and update customer records in the database - Collaborate with internal teams to ensure timely and efficient resolution of customer issues - Meet or exceed customer service and performance targets - Maintain a positive and professional attitude in all customer interactions - Adhere to company policies and procedures

Requirements: - 2 years of experience in a customer service or contact center role - Strong communication skills, both verbal and written - Excellent teamwork and collaboration skills - Attention to detail and ability to multi-task in a fast-paced environment - Passion for delivering exceptional customer service - Resilience in handling challenging customer situations

Benefits: - Paid Time Off (PTO) - Company equipment provided - Remote work flexibility

Working Environment: At Thermo Fisher Scientific, we foster transparency and open dialogue for effective communication at all levels. We prioritize a supportive and inclusive work environment where every team member has the opportunity to succeed and grow.

Equal Opportunity Statement: Thermo Fisher Scientific is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants of all backgrounds and experiences to apply.

Deadline to Apply: June 29, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the world of scientific innovation! Apply now to become a Contact Center Specialist at Thermo Fisher Scientific.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.