Customer Care Assistant

Job Summary:

We are seeking a motivated and enthusiastic Customer Care Assistant to join our team at Alorica in Los Angeles, California. This part-time position at an Associate Level requires at least 3 years of experience in customer service. The ideal candidate will possess confidence, drive, innovation, and problem-solving skills to provide exceptional service to our customers.

Responsibilities: - Answering customer inquiries via phone, email, or live chat - Providing information about products and services - Resolving customer complaints in a professional and timely manner - Escalating complex issues to the appropriate department - Maintaining accurate records of customer interactions - Collaborating with other team members to improve customer satisfaction - Adhering to company policies and procedures at all times

Requirements: - 3 years of experience in customer service - Strong communication skills - Ability to work well under pressure - Confidence and drive to excel in a fast-paced environment - Innovative thinking and problem-solving skills - Familiarity with CRM systems is a plus

Benefits: - Company equipment provided - Relocation allowance for qualified candidates - Paid sick leave - Opportunity to work in an environmentally responsible and sustainable work environment

Equal Opportunity Statement: Alorica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you meet the requirements and are interested in this position, please apply by the deadline of July 14, 2024. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.