Remote Customer Care Associate

Job description:

The Priceline Group is seeking a Remote Customer Care Associate to join our team in Indianapolis, Indiana. This part-time, entry-level position is ideal for individuals who are independent, passionate about customer service, and possess strong planning and problem-solving skills. No prior experience is required as we provide comprehensive training and professional development opportunities.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with booking reservations, making changes to existing bookings, and troubleshooting any issues they may encounter - Provide personalized recommendations and travel advice based on customer preferences and needs - Utilize company resources and technology to efficiently resolve customer concerns and ensure a positive experience - Collaborate with other team members and departments to optimize customer satisfaction and loyalty - Maintain accurate records of customer interactions and follow up as needed to ensure resolution

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong problem-solving abilities and attention to detail - Proficient with basic computer applications and comfortable learning new systems - Passion for delivering exceptional customer service and building positive relationships - Availability to work flexible hours, including evenings and weekends

Benefits: - Comprehensive training program - Opportunities for professional development and advancement within the company - Gym membership reimbursement - Employee discounts on travel and merchandise - Recognition and rewards based on performance and merit

Equal Opportunity Statement: The Priceline Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and actively encourage applications from candidates of all backgrounds.

If you are ready to embark on a rewarding career in customer care and have a passion for helping others, we want to hear from you. The deadline to apply for this position is July 3, 2024. Join our team and be a part of shaping the future of travel with Priceline Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.