Remote Customer Care Associate

Job Description:

We are seeking a Remote Customer Care Associate to join our team at Hilton Worldwide Holdings in San Francisco, California. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in the hospitality industry while working from the comfort of their own home.

Responsibilities: 1. Provide exceptional customer service to guests via phone, email, and chat. 2. Assist guests with booking reservations, answering questions, and resolving issues in a timely and professional manner. 3. Maintain a high level of product knowledge to effectively communicate with guests and provide accurate information. 4. Collaborate with other departments to ensure guest satisfaction and resolve any discrepancies. 5. Utilize critical thinking skills to troubleshoot and problem solve customer issues. 6. Participate in ongoing training and professional development to enhance skills and knowledge. 7. Adhere to company policies and procedures to uphold high standards of service.

Requirements: 1. Hardworking and passionate individual with a strong desire to provide exceptional customer care. 2. Excellent planning and organizational skills to effectively manage workload and meet deadlines. 3. Ability to think critically and adapt to changing situations to provide the best possible service. 4. Strong communication skills, both written and verbal, to effectively interact with guests and colleagues. 5. Must be proficient with technology and comfortable using various communication channels. 6. High school diploma or equivalent required.

Benefits: 1. Company transportation for occasional meetings or training sessions. 2. Ongoing training and professional development opportunities. 3. Free accommodation for on-site training or work-related travel. 4. A supportive and inclusive working environment that promotes equality and fairness for all employees.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 14, 2024.

Join our team and be a part of creating unforgettable experiences for our guests at Hilton Worldwide Holdings. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.