Customer Care Manager

We are looking for a dynamic and experienced Customer Care Manager to join our team at Devon Energy in San Diego, California. As a mid-to-senior level professional with at least 7 years of experience in customer service or a related field, you will play a crucial role in ensuring our customers receive the highest level of care and support.

Responsibilities: - Manage a team of customer service representatives to ensure efficient and effective communication with customers - Develop and implement customer care policies and procedures to improve overall customer satisfaction - Analyze customer feedback and data to identify areas for improvement and implement solutions - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments, such as sales and marketing, to ensure a cohesive customer experience - Monitor customer service metrics and KPIs to track performance and make data-driven decisions - Train and develop customer service team members to enhance their skills and capabilities - Stay up-to-date on industry trends and best practices in customer care to continuously improve our processes

Requirements: - Bachelor's degree in business administration or a related field - Proven experience as a Customer Care Manager or similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Energetic and driven personality with a passion for delivering exceptional customer service - Demonstrated time management skills and ability to prioritize tasks effectively - High level of emotional intelligence and the ability to handle difficult situations with empathy and professionalism

Benefits: - Dental insurance - Travel and spending expenses - Company equipment provided

Working Environment: At Devon Energy, we are committed to supporting our employees in their personal and professional development. We strive to create a positive and inclusive work environment where everyone can thrive and grow.

Equal Opportunity Statement: Devon Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: June 7, 2024

If you meet the requirements for this position and are excited about the opportunity to make a positive impact on our customers, we encourage you to apply today. We look forward to welcoming you to our team at Devon Energy.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.