Customer Care Manager

Job Description:

Energy Transfer Equity is seeking a dedicated and adaptable Customer Care Manager to join our team in San Jose, California. As a Customer Care Manager, you will be responsible for overseeing the customer service operations and ensuring high levels of customer satisfaction. This role will require a high level of problem-solving skills and the ability to adapt to changing customer needs.

Responsibilities: - Manage a team of customer service representatives to ensure excellent customer support - Develop and implement customer care policies and procedures - Monitor customer satisfaction levels and implement improvements as needed - Handle escalated customer complaints and provide timely resolutions - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct regular training sessions for customer service staff

Requirements: - 8 years of experience in customer service or a related field - Proven track record of managing a customer service team - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to adapt to changing customer needs - Bachelor's degree in business or a related field preferred - Experience with CRM software is a plus

Personality Traits: - Dedicated - Adaptable

Soft Skills: - Adaptability - Problem-solving

Benefits: - Free food - Visa sponsorship - Paid sick leave

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a team that is dedicated to providing exceptional customer care.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Energy Transfer Equity is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We celebrate diversity and are proud to provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.