Customer Care Manager

Job Description:

Waste Management is currently seeking a part-time Customer Care Manager to join our team in Seattle, Washington. As a mid-to-senior level position with at least 6 years of experience in customer service or a related field, the Customer Care Manager will play a critical role in managing customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Manage a team of customer care representatives to provide exceptional service to our customers - Monitor and analyze customer feedback to identify trends and areas for improvement - Develop and implement customer care strategies to enhance customer satisfaction and retention - Resolve escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to address customer concerns and improve overall customer experience - Track and report on key performance indicators related to customer satisfaction and service level agreements - Conduct regular training sessions for customer care representatives to ensure they are equipped to handle a variety of customer inquiries

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of at least 6 years in customer service or a similar role - Strong leadership and communication skills - Ability to work in a fast-paced environment and adapt to changing priorities - Resilient and able to handle challenging situations with a positive attitude - Attention to detail and strong planning skills - Experience with customer relationship management software is a plus

Personality Traits: - Adaptable: Able to adjust to changing circumstances and make effective decisions in a dynamic environment - Resilient: Able to bounce back from setbacks and continue to deliver outstanding service

Soft Skills: - Attention to detail: Ability to notice small details that can make a big difference in customer satisfaction - Planning: Ability to anticipate customer needs and plan accordingly to deliver exceptional service

Benefits: - Medical coverage - Travel & spending expenses - Company transportation

Working Environment: At Waste Management, we encourage a spirit of exploration and taking calculated risks for growth. We believe in empowering our employees to innovate and drive positive change within our organization.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Waste Management is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and welcome individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.