Customer Care Manager

Job Description:

We are looking for a dedicated and driven Customer Care Manager to join our team at Siemens in Washington, D.C. This part-time position at the Associate Level requires a minimum of 5 years of experience in a customer care or client relations role. As a Customer Care Manager, you will be responsible for ensuring the highest level of customer satisfaction and loyalty through effective communication, problem-solving, and strategic planning.

Responsibilities: - Develop and implement customer care strategies to improve overall customer satisfaction and retention rates - Manage a team of customer care representatives to ensure timely and efficient resolution of customer inquiries and issues - Monitor and analyze customer feedback, trends, and satisfaction levels to identify areas for improvement - Collaborate with sales and marketing teams to align customer care strategies with company objectives - Conduct regular training sessions for customer care staff to enhance customer service skills and maintain a high level of professionalism - Prepare and deliver presentations to senior management on customer care initiatives and performance metrics - Oversee the implementation of customer care technology systems and tools to streamline processes and improve efficiency

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven experience in a customer care or client relations role, with a minimum of 5 years of relevant experience - Strong interpersonal and communication skills, with the ability to effectively interact with customers and team members - Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines - Proficiency in Microsoft Office Suite and customer relationship management (CRM) software - Strong strategic planning and analytical skills, with the ability to identify trends and make data-driven decisions - Experience in presenting to senior management and stakeholders - Ability to work independently and as part of a team in a fast-paced environment

Benefits: - Life insurance - Parental leave - Training & professional development opportunities

Working Environment: At Siemens, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to take initiative and make a positive impact on our customers and the company as a whole.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Siemens is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.