Customer Care Manager - Work from home

Job Description:

Stripe is seeking a dedicated and experienced Customer Care Manager to join our team on a part-time basis, working from home in San Antonio, Texas. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service or a related field.

Responsibilities: 1. Manage a team of customer care representatives, providing guidance, support, and training. 2. Develop and implement customer care strategies to enhance customer satisfaction and retention. 3. Oversee the resolution of customer complaints and issues in a timely and efficient manner. 4. Analyze customer care metrics and trends to identify areas for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Stay up to date on industry trends and best practices in customer care.

Requirements: 1. Bachelor's degree in business, communication, or a related field. 2. Hardworking and passionate about delivering exceptional customer service. 3. Strong project management and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and customer relationship management (CRM) software.

Benefits: 1. Paid Time Off (PTO) 2. Free food 3. Paid sick leave

Working Environment: At Stripe, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our team values creativity, innovation, and collaboration to drive success in a fast-paced and dynamic industry.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Stripe is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.