Customer Care Manager - Work from home

Job Description:

Sempra Energy is seeking a part-time Customer Care Manager to work remotely from home in San Antonio, Texas. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or a related field. We are looking for someone who is energetic, confident, and skilled in negotiation and persuasion.

Responsibilities: - Manage customer inquiries and complaints through various channels such as phone, email, and social media - Resolve customer issues in a timely and professional manner - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Develop and implement strategies to enhance customer satisfaction and retention - Train and mentor customer care representatives to provide exceptional service - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record of success in a customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Availability to work evenings and weekends as needed

Benefits: - Vision insurance - Parental leave - Profit sharing

Working Environment: At Sempra Energy, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing the highest level of customer care while fostering a collaborative and supportive work environment.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.