Customer Care Officer

Job Description:

American Electric Power is seeking a passionate and energetic Customer Care Officer to join our team in San Diego, California. As a part-time Associate Level position, you will be responsible for providing excellent customer service to our clients while promoting our commitment to environmental responsibility and sustainable practices.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist customers with account inquiries, billing questions, and service requests. 3. Resolve customer complaints and issues with a focus on problem-solving and customer satisfaction. 4. Process customer orders and returns accurately and efficiently. 5. Maintain customer records and update databases with relevant information. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Provide feedback on customer trends and issues to help improve products and services. 8. Assist in developing and implementing customer care strategies to enhance overall customer satisfaction.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to multi-task and prioritize in a fast-paced environment. 4. Creativity and project management skills to assist in implementing customer care initiatives. 5. Knowledge of environmental responsibility and sustainable practices preferred. 6. Must be passionate about providing top-notch customer service. 7. Energetic and enthusiastic attitude towards customer care. 8. High school diploma or equivalent required; associate or bachelor's degree preferred.

Benefits: - Free food provided during working hours. - Remote work flexibility available. - Dental insurance coverage for part-time employees.

Equal Opportunity Statement: American Electric Power is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and encourage all qualified individuals to apply.

Application Deadline: July 9, 2024.

If you meet the requirements and are excited about the opportunity to join our team, please submit your application before the deadline. We look forward to welcoming a dedicated Customer Care Officer to our team at American Electric Power!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.