Customer Care Officer

Job Description:

Hess, a leading company in the energy sector, is seeking a passionate and dedicated Customer Care Officer to join our team in San Diego, California. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Handle inbound and outbound customer calls and emails to assist with inquiries, complaints, and requests - Resolve customer issues efficiently and effectively, escalating when necessary - Maintain accurate records of customer interactions and transactions - Identify opportunities to improve customer experience and provide feedback to management - Collaborate with cross-functional teams to ensure customer needs are met - Stay updated on product knowledge and company policies to provide accurate information to customers - Assist with other customer care tasks as needed

Requirements: - 3 years of experience in customer service or a related field - Proven track record of providing excellent customer service - Strong communication and interpersonal skills - Analytical mindset with the ability to solve problems creatively - Innovative approach to improving customer care processes - Ability to work well under pressure and meet deadlines - Proficiency in Microsoft Office and customer service software - High school diploma, GED, or equivalent

Benefits: - Retirement plan - Dental insurance - Employee discounts

Working Environment: At Hess, we have created an environment where technology is harnessed to drive innovation and efficiency. As a Customer Care Officer, you will have access to cutting-edge tools and resources to help you succeed in your role.

Equal Opportunity Statement: Hess is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-09

If you meet the requirements and are ready to make a difference in the energy sector, we encourage you to apply for the Customer Care Officer position at Hess today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.