Customer Care Officer - Work from home

Job Description:

We are seeking a dedicated Customer Care Officer to join our team at Nike. This is a part-time position that allows you to work from the comfort of your own home in Los Angeles, California. As an Associate Level employee, we require at least 3 years of experience in a customer service or related role.

Responsibilities: - Respond to customer inquiries via phone, email, and online chat in a timely and professional manner - Resolve customer issues and complaints with efficiency and empathy - Provide product information and recommendations to customers - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and documentation - Collaborate with other departments to improve customer satisfaction and retention - Stay up-to-date on product knowledge and company policies

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to multitask and prioritize workload - Proficient in Microsoft Office and customer service software - Adaptable and reliable - Presentation and leadership skills - High school diploma or equivalent

Benefits: - Training & professional development opportunities - Life insurance - Dental insurance

Working Environment: At Nike, we pride ourselves on building strong connections and treating our colleagues like an extended family. You will work in a supportive environment that values teamwork and collaboration.

Equal Opportunity Statement: Nike is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 9, 2024

If you meet the requirements and are interested in joining our team as a Customer Care Officer, please submit your application before the deadline. We look forward to reviewing your qualifications and considering you for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.