Remote Customer Care Representative

Job Description:

As a Remote Customer Care Representative at Liberty Mutual Insurance Group, you will be responsible for providing exceptional customer service to policyholders by addressing their inquiries, resolving issues, and assisting with policy-related questions. This part-time entry-level position is perfect for individuals with a strong sense of resilience and confidence, as well as excellent communication and research skills.

Responsibilities: - Handle inbound customer calls, emails, and live chats in a professional and courteous manner - Understand and address customer needs, providing accurate information and solutions - Process policy changes, payments, and other transactions as needed - Collaborate with other departments to ensure timely resolution of customer issues - Maintain detailed records of customer interactions and transactions - Meet or exceed performance goals for customer satisfaction, quality, and productivity

Requirements: - High school diploma or equivalent - Excellent verbal and written communication skills - Strong research skills to quickly find and provide accurate information to customers - Ability to work independently and as part of a team in a remote environment - Availability to work a flexible schedule, including evenings and weekends - Comfortable using technology and learning new systems

Benefits: - Life insurance coverage - Company-provided equipment for your remote work setup - Reimbursement for travel and spending expenses related to your role - Opportunities for career development and advancement within the organization - Supportive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Liberty Mutual Insurance Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will be considered for employment.

If you meet the requirements and are interested in joining our team as a Remote Customer Care Representative, please submit your application by the deadline of July 7, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team in Indianapolis, Indiana, US.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.