Remote Customer Care Specialist

Job Description:

As a Remote Customer Care Specialist at Salesforce.com, you will be responsible for providing exceptional customer service to clients while working from the comfort of your own home. You will be assisting customers with their inquiries, resolving issues promptly, and ensuring a positive customer experience. This part-time position is ideal for individuals with at least 4 years of customer service experience at the Associate level.

Responsibilities: 1. Respond to customer inquiries via email, phone, and online chat in a timely and professional manner. 2. Identify and escalate priority issues to the appropriate department for resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with internal teams to improve customer service processes and enhance the overall customer experience. 5. Provide product and service information to customers and assist with troubleshooting technical issues. 6. Proactively engage with customers to gather feedback and suggestions for improvement. 7. Meet or exceed customer satisfaction and performance metrics.

Requirements: 1. 4+ years of customer service experience. 2. Strong communication skills both written and verbal. 3. Confidence and energy to engage with customers effectively. 4. Soft skills in project management and innovation. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in using customer service tools and software. 7. High school diploma or equivalent.

Benefits: 1. Employee discounts on Salesforce.com products. 2. Travel and spending expenses reimbursement. 3. Vision insurance for eligible employees.

Working Environment: At Salesforce.com, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected. Our work environment promotes collaboration, creativity, and continuous learning.

Equal Opportunity Statement: Salesforce.com is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment. We encourage individuals of all backgrounds to apply.

Deadline to Apply: June 29, 2024

Join our team at Salesforce.com and make a difference in the lives of our customers while enjoying the benefits of a flexible remote work environment. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.