Customer Care Specialist

Job Description:

Hanesbrands is looking for a part-time Customer Care Specialist to join our team in New York City, New York. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer service and be driven and passionate about delivering exceptional service to our customers.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues promptly and effectively - Maintain a high level of product knowledge to assist customers with their inquiries - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other departments to address customer concerns and improve the overall customer experience - Identify and escalate any recurring issues to management for resolution - Assist in creating and updating customer service policies and procedures - Provide feedback on ways to improve customer service processes and systems - Meet or exceed customer satisfaction goals set by the company

Requirements: - High school diploma or equivalent - 3+ years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Driven and passionate about providing excellent customer service - Proven problem-solving and project management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer service software - Availability to work evenings and weekends as needed

Benefits: - Gym membership - Paid Time Off (PTO) - Vision insurance

Working Environment: At Hanesbrands, we uphold the highest standards of ethical conduct and integrity. We are committed to creating a positive and inclusive work environment where all employees are valued and respected.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Hanesbrands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.