Remote Customer Service Assistant

Job Description:

Western Union is seeking a part-time Remote Customer Service Assistant to join our team in New York City, New York. As an Associate level role, the ideal candidate will have at least 3 years of experience in customer service and possess a confident and resilient personality. Strong soft skills in leadership and planning are also required for success in this position.

Responsibilities: - Respond to customer inquiries and issues via phone, email, and chat - Provide exceptional customer service by addressing customer needs and resolving complaints in a timely manner - Process transactions accurately and efficiently - Collaborate with team members to ensure a seamless customer experience - Maintain a positive and professional attitude at all times - Stay up-to-date on product knowledge and company policies

Requirements: - Minimum of 3 years of experience in customer service - Confident and resilient personality traits - Strong leadership and planning skills - Excellent communication and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, additional education or certifications a plus

Benefits: - Parental leave - Medical coverage - Company transportation

Working Environment: At Western Union, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and are committed to creating an inclusive environment where every team member feels valued and supported.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Western Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor protected by law. We welcome applicants from all backgrounds and are committed to promoting a diverse and inclusive workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.