Customer Service Associate

Job Description:

Raytheon is seeking a highly motivated and dedicated Customer Service Associate to join our team in Washington, D.C. This part-time position at the Associate level requires a minimum of 3 years of experience in customer service. The ideal candidate will be reliable, confident, possess strong critical thinking skills, and be adept at strategic planning.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and in person. 2. Assist customers with inquiries, order processing, and issue resolution. 3. Maintain accurate customer records and documentation. 4. Collaborate with cross-functional teams to ensure efficient and effective customer service delivery. 5. Identify opportunities for process improvement and contribute to the development of new strategies. 6. Stay up-to-date on industry trends and best practices in customer service. 7. Participate in ongoing training and professional development opportunities. 8. Maintain a positive attitude and work well in a team-oriented environment.

Requirements: 1. Minimum of 3 years of experience in customer service. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and critical thinking skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Bachelor's degree in a related field preferred. 7. Ability to prioritize tasks and meet deadlines. 8. Reliable transportation and flexibility to work evenings and weekends as needed.

Benefits: 1. Training & professional development opportunities. 2. Paid sick leave. 3. Remote work flexibility. 4. Unleash creativity in a setting that celebrates and nurtures innovation.

Equal Opportunity Statement: Raytheon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability, or any other legally protected status. All qualified individuals are encouraged to apply.

Deadline to Apply: May 16, 2024

Join our team at Raytheon and make a difference in the world of customer service! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.