Customer Service Associate

Job Description:

We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Associate at PG&E Corp. in San Jose, California. As a part-time Associate Level position, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond promptly to customer inquiries via phone, email, or in-person - Resolve customer complaints, issues, and concerns in a professional and efficient manner - Assist customers with account management, billing inquiries, and service requests - Collaborate with internal teams to ensure timely and effective resolution of customer issues - Maintain accurate customer records and documentation - Identify opportunities to improve customer service processes and procedures - Participate in ongoing training and development programs to enhance customer service skills

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Adaptable and resilient attitude towards challenging situations - Attention to detail and strong project management skills - Basic computer skills and proficiency in Microsoft Office suite - High school diploma or equivalent

Benefits: - Free food during work hours - Joining bonus for new hires - Paid sick leave - Opportunities for professional growth and advancement

Working Environment: At PG&E Corp., we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a positive work culture that fosters growth and development.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: PG&E Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workforce where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.