Customer Service Associate

Job Description: Southwest Airlines is seeking a part-time Customer Service Associate to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer service role. We are looking for candidates who are independent, motivated, and excel in planning and emotional intelligence.

Responsibilities: - Provide exceptional customer service to Southwest Airlines customers, both in person and over the phone - Assist customers with booking flights, changing reservations, and answering questions about policies and procedures - Handle customer complaints and issues with professionalism and empathy - Work collaboratively with other team members to ensure smooth operations and resolve customer concerns - Leverage data to inform decisions and drive strategic initiatives

Requirements: - High school diploma or equivalent - At least 2 years of experience in a customer service role - Strong communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Strong planning and organizational skills - Emotional intelligence and ability to handle difficult situations with empathy - Must be authorized to work in the United States

Benefits: - Travel & spending expenses - Paid sick leave - Remote work flexibility

Working Environment: At Southwest Airlines, we value data-driven decision-making and strategic initiatives. The Customer Service Associate will have the opportunity to leverage data to inform decisions and drive initiatives that benefit both our customers and our business.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.