Customer Service Manager

Job Description:

United Technologies is currently seeking a part-time Customer Service Manager to join our team in Indianapolis, Indiana. As a Mid-to-Senior Level position, we are looking for a candidate with a minimum of 7 years of experience in customer service management. The ideal candidate should be hardworking, driven, possess strong project management skills, and have excellent communication abilities.

Responsibilities: - Oversee the customer service team and ensure high-quality service delivery - Develop and implement customer service policies and procedures - Monitor customer interactions and provide feedback for improvement - Handle escalated customer inquiries and issues - Analyze customer feedback data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Train and onboard new team members - Drive customer satisfaction and retention metrics

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in customer service management - Excellent project management skills - Strong communication and interpersonal abilities - Proficiency in CRM software and Microsoft Office Suite - Ability to work independently and as part of a team - Strong problem-solving skills and attention to detail

Benefits: - Gym membership - Medical coverage - Company transportation

Working Environment: At United Technologies, we strive to cultivate a sense of ownership and responsibility at every level. We foster a collaborative and inclusive work environment where employees are encouraged to bring their best selves to work every day.

Equal Opportunity Statement: United Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 6, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.