Customer Service Manager

Job Description:

Dick’s Sporting Goods is seeking a passionate and driven Customer Service Manager to join our team in Houston, Texas. As a Customer Service Manager, you will be responsible for leading our customer service team to ensure exceptional service is provided to all customers. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a customer service role.

Responsibilities: - Lead and manage a team of customer service representatives - Develop and implement customer service policies and procedures - Train and mentor team members to provide excellent customer service - Handle escalated customer inquiries and complaints - Monitor customer feedback and implement improvements as needed - Collaborate with other departments to ensure a seamless customer experience - Analyze data and trends to identify areas for improvement - Ensure compliance with all company policies and procedures

Requirements: - 5+ years of experience in a customer service role - Strong leadership skills - Excellent communication and interpersonal skills - Ability to think critically and problem solve - Passion for delivering exceptional customer service - Must be driven and results-oriented

Benefits: - Visa sponsorship available - Paid Time Off (PTO) - Life insurance coverage

Working Environment: At Dick’s Sporting Goods, we inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace where every team member feels valued and supported.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Dick’s Sporting Goods is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.