Customer Service Manager

Job Description:

We are seeking a part-time Customer Service Manager to join our team at Graybar Electric in Columbus, Ohio. As a Customer Service Manager, your primary responsibility will be to oversee and manage a team of customer service representatives to ensure the highest level of customer satisfaction.

Responsibilities: - Supervise and lead a team of customer service representatives - Develop and implement strategies to improve customer service processes and procedures - Train new employees on customer service best practices - Handle customer inquiries and complaints in a timely and professional manner - Monitor and analyze customer feedback to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 5 years of experience in a customer service management role - Resilient and confident personality traits - Strong decision-making and critical thinking skills - Excellent verbal and written communication skills - Proven ability to lead and motivate a team - Proficiency in Microsoft Office and customer service software - Bachelor's degree in business administration or related field preferred

Benefits: - Employee discounts on company products - Paid overtime opportunities - Life insurance coverage

Working Environment: At Graybar Electric, we embrace creativity in a culture that values fresh ideas and inventive solutions. We provide a supportive and collaborative work environment where employees are encouraged to grow and develop their skills.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Graybar Electric is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.