Customer Service Manager

Job Description:

Target is seeking a part-time Customer Service Manager based in San Francisco, California, to join our dynamic team. As a mid-to-senior level professional with at least 6 years of experience in customer service, you will play a crucial role in leading our customer service team to deliver exceptional experiences to our clients.

Responsibilities: - Oversee the daily operations of the customer service department - Develop and implement strategies to improve customer satisfaction and loyalty - Manage a team of customer service representatives, providing guidance and support - Handle escalated customer inquiries and complaints in a timely and professional manner - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with cross-functional teams to ensure a seamless customer experience - Monitor key performance indicators and implement initiatives to drive performance improvement - Develop and implement training programs to enhance the skills and knowledge of the customer service team - Stay updated on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - 6+ years of experience in customer service, with at least 2 years in a managerial role - Proven track record of delivering high-quality customer service and driving customer satisfaction - Excellent communication and interpersonal skills - Strong analytical skills and the ability to make data-driven decisions - Resilient and able to thrive in a fast-paced and challenging environment - Independent and capable of taking initiative to drive results

Benefits: - Paid sick leave - Company transportation - Life insurance

Working Environment: At Target, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and inclusive workplace culture is key to our success, and we encourage our employees to bring their authentic selves to work each day.

Equal Opportunity Statement: Target is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.