$3,400 - 5,500 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Altria Group is seeking a part-time Customer Service Manager to work from home in Fort Worth, Texas. This position is at a mid-to-senior level and requires a minimum of 7 years of experience in customer service management.
Responsibilities: 1. Manage a team of customer service representatives to ensure high levels of customer satisfaction. 2. Develop and implement customer service policies and procedures. 3. Monitor customer service performance metrics and analyze data to identify areas for improvement. 4. Train and mentor customer service representatives to enhance their skills and knowledge. 5. Handle escalations from customers and resolve issues in a timely and efficient manner. 6. Collaborate with other departments to improve overall customer experience. 7. Stay up-to-date on industry trends and best practices in customer service management. 8. Conduct regular performance evaluations and provide feedback to team members.
Requirements: 1. 7 years of experience in customer service management. 2. Dedicated and energetic personality traits. 3. Strong project management and leadership skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a virtual team.
Benefits: 1. Employee discounts. 2. Visa sponsorship. 3. Gym membership.
Working Environment: Our working environment encourages calculated risk-taking to drive innovation and progress. We value creativity and out-of-the-box thinking to meet the ever-evolving needs of our customers.
Equal Opportunity Statement: Altria Group is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are dedicated to creating an inclusive and diverse work environment for all employees.
How to apply:
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