Customer Service Officer

Job Description:

Johnson Controls is looking for a dynamic and motivated Customer Service Officer to join our team in New York City, New York on a part-time basis. As an Associate Level Customer Service Officer, you will be responsible for providing exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Communicate with customers via phone, email, and in-person to provide information and assistance - Handle customer complaints and resolve issues in a timely and efficient manner - Coordinate with other departments to ensure customer needs are met - Maintain accurate records of customer interactions and transactions - Stay current on company products and services - Assist in developing and implementing customer service policies and procedures - Work collaboratively with team members to achieve department goals - Provide feedback to management on customer trends and needs - Upsell products and services to customers when appropriate

Requirements: - 3 years of customer service experience - Energetic and motivated personality - Strong people management and negotiation skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficient in Microsoft Office Suite - High school diploma or equivalent, college degree preferred

Benefits: - Disability insurance - Vision insurance - Parental leave - Opportunity for growth and advancement - Supportive and inclusive working environment - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Johnson Controls is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 6, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Service Officer position at Johnson Controls in New York City, New York. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.