Customer Service Officer

Job Title: Customer Service Officer Company: AECOM Location: Jacksonville, Florida, US Job Type: Part-time Seniority: Associate Level Years of Experience: 2

AECOM is seeking a dynamic and proactive Customer Service Officer to join our team in Jacksonville, Florida. In this role, you will be responsible for providing exceptional customer service to our clients and stakeholders, ensuring that their needs are met in a timely and efficient manner. The ideal candidate will possess excellent communication skills, be able to work independently, and demonstrate reliability in all aspects of their work.

Responsibilities: - Handle incoming customer inquiries via phone, email, or in-person - Provide accurate and timely information to customers regarding products and services - Resolve customer complaints and issues effectively and efficiently - Maintain customer records and documentation in a timely manner - Collaborate with internal teams to ensure customer satisfaction and timely resolution of issues - Participate in training and development programs to enhance customer service skills - Maintain a positive and professional demeanor at all times

Requirements: - Minimum of 2 years of experience in a customer service role - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Strong time management skills - Demonstrated leadership skills - Independent and reliable personality traits - Proficiency in Microsoft Office Suite - High school diploma or equivalent required; Associate's degree preferred

Benefits: - Medical coverage - Travel and spending expenses - Parental leave - Opportunity to give back to the community through corporate social responsibility initiatives

Working Environment: At AECOM, we believe in making a positive impact on the communities in which we operate. As a Customer Service Officer, you will have the opportunity to participate in corporate social responsibility initiatives and give back to those in need.

Equal Opportunity Statement: AECOM is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: July 13, 2024

Join our team at AECOM and be part of a dynamic and inclusive work environment that values diversity and excellence in customer service. Apply now to make a difference in the lives of our clients and stakeholders.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.