Remote Customer Service Specialist

Job Description:

We are seeking a Remote Customer Service Specialist to join our team at Bank of America Corp. This part-time position is based in Washington, D.C., US and is at the Associate Level with a minimum of 4 years of experience. The ideal candidate will be resourceful, energetic, have excellent time management skills, and thrive in a collaborative, team-oriented environment.

Responsibilities: - Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner - Provide exceptional customer service by actively listening to customers and resolving their inquiries effectively - Educate customers on our products and services and assist with account-related inquiries - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Stay up to date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities - Ability to work effectively in a remote environment - Proficiency in Microsoft Office and CRM software - Comfortable with handling high volumes of customer inquiries

Benefits: - Dental insurance - Relocation allowance - Travel opportunities

Working Environment: At Bank of America Corp., we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a positive and supportive work environment where employees can grow and succeed.

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.