Customer Service Specialist

Job Description:

As a Customer Service Specialist at Sears Holdings in Austin, Texas, your main responsibility will be to provide exceptional customer service to all clients. This part-time position at the Associate Level requires at least 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries via phone, email, or in person in a timely and professional manner - Assist customers with product information, purchasing decisions, and issue resolution - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other departments to ensure customer needs are met - Use critical thinking skills to solve complex customer issues - Manage difficult customer situations with empathy and professionalism - Leverage data to inform decisions and drive strategic initiatives - Maintain a positive attitude and adapt to changes in a fast-paced environment - Uphold company policies and procedures to ensure customer satisfaction

Requirements: - Motivated and adaptable personality traits - Excellent communication and interpersonal skills - Strong critical thinking skills - Ability to manage people effectively - Comfortable working in a data-driven environment - Must be able to work in a team setting and independently - High school diploma or equivalent required, Associate or Bachelor's degree preferred - Experience in retail or customer service preferred - Must be able to work flexible hours, including evenings and weekends

Benefits: - Gym membership - Parental leave - Employee discounts - Opportunities for growth and advancement within the company

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 14, 2024

If you meet the qualifications and are ready to provide excellent customer service in a dynamic environment, we invite you to apply for the Customer Service Specialist position at Sears Holdings in Austin, Texas.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.