Customer Service Specialist - Work from home

Job Description:

Owens & Minor is seeking a dedicated and independent Customer Service Specialist to join our team in San Diego, California, in a part-time work-from-home position. As an Associate Level employee with at least 4 years of experience in customer service, you will be responsible for providing top-notch customer support to our clients.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Assist customers with order placement, product information, and issue resolution. 3. Process returns, exchanges, and refunds according to company policies and procedures. 4. Maintain accurate records of customer interactions and transactions in the CRM system. 5. Collaborate with other team members to improve customer service processes and procedures. 6. Work on special projects and initiatives as assigned by management. 7. Uphold the company's values of teamwork and project management in all customer interactions.

Requirements: 1. At least 4 years of experience in customer service or a related field. 2. Strong communication skills and the ability to work independently. 3. Proficiency in using CRM systems and other customer service tools. 4. Excellent problem-solving skills and a positive attitude when handling difficult situations. 5. Ability to work in a fast-paced environment and adapt to changing priorities. 6. Bachelor's degree in a related field is preferred but not required. 7. Must have a dedicated home office space with a reliable internet connection.

Benefits: 1. Company-provided equipment for remote work. 2. Free meals and snacks for all employees. 3. Opportunity for free accommodation during travel for work-related purposes.

Working Environment: At Owens & Minor, we value creativity and innovation. Our team members are encouraged to think outside the box and bring fresh ideas to the table. We believe in a culture that promotes work-life balance and supports the growth and development of all employees.

Equal Opportunity Statement: Owens & Minor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to Apply: July 9, 2024

Join our team and make a difference in the world of customer service! Apply now to become a Customer Service Specialist at Owens & Minor.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.