Customer Service Specialist - Work from home

Job Description:

Apple is seeking a reliable and dedicated Customer Service Specialist to work from home in Chicago, Illinois. As an Entry Level position, no specific years of experience are required, but at least 1 year of customer service experience is preferred. The ideal candidate will possess excellent presentation and persuasion skills to effectively communicate with customers and resolve their issues.

Responsibilities: 1. Handle customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Provide product information, troubleshoot technical issues, and assist with order processing. 3. Identify and escalate priority issues to the appropriate team members for resolution. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with team members to improve overall customer satisfaction and retention. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and prioritize tasks effectively. 4. Proficiency in Microsoft Office and customer service software. 5. Strong problem-solving skills and attention to detail. 6. Must have access to a reliable internet connection and a quiet workspace at home.

Benefits: 1. Free food provided during work hours. 2. Relocation allowance for eligible employees. 3. Parental leave for new parents to spend time with their family.

Working Environment: At Apple, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation and creativity in our employees, and we provide opportunities for professional development and advancement within the company.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Apple is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.