Customer Success Assistant

Anixter International is seeking a part-time Customer Success Assistant to join our team in Houston, Texas. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a customer-facing role and possess a strong sense of motivation and dedication.

Responsibilities: - Provide exceptional customer service and support to clients through various communication channels such as phone, email, and chat - Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner - Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling products and services - Utilize persuasion skills to encourage customer retention and loyalty - Assist with onboarding new customers and providing training and guidance on the use of our products and services - Handle customer complaints and escalations with professionalism and efficiency

Requirements: - 2+ years of experience in a customer service or customer success role - Excellent communication skills and the ability to effectively interact with customers and colleagues - Strong persuasion skills to drive customer engagement and retention - Motivated and dedicated individual who is committed to providing top-notch customer service - Ability to work in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office suite and CRM systems - High school diploma or equivalent; post-secondary education is a plus

Benefits: - Gym membership to promote health and wellness - Training and professional development opportunities to enhance skills and knowledge - Company transportation for business-related travel

Working environment: - Anixter International provides a supportive and inclusive working environment that encourages employees to achieve their full potential - Opportunities for unlimited personal and professional growth through mentorship and training programs

Equal Opportunity Statement: Anixter International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-06-29

We are excited to welcome a motivated and dedicated individual to join our team as a Customer Success Assistant and help us deliver exceptional service to our customers. Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.