Job Description: NCR is seeking a part-time Customer Success Assistant to join our team in San Francisco, California. As a Customer Success Assistant, you will play a crucial role in ensuring the satisfaction and success of our customers. Your responsibilities will include providing support to customers, answering inquiries, and resolving issues in a timely and efficient manner. You will also assist in creating and delivering presentations to customers, as well as maintaining accurate records of customer interactions. Additionally, you will work closely with our customer success managers to identify opportunities for improvement and help develop strategies to enhance the overall customer experience.
Responsibilities: - Provide exceptional customer support via phone, email, and in-person interactions - Address customer inquiries and resolve issues in a timely and efficient manner - Assist in creating and delivering presentations to customers - Maintain accurate records of customer interactions and feedback - Collaborate with customer success managers to identify areas for improvement - Help develop strategies to enhance the overall customer experience - Stay up-to-date on product knowledge and industry trends
Requirements: - 2 years of experience in a customer-facing role - Hardworking and confident attitude - Strong presentation skills - Attention to detail - Excellent communication and interpersonal skills - Ability to work well in a team environment - Proficiency in Microsoft Office Suite
Benefits: - Training & professional development opportunities - Vision insurance - Free food
Working Environment: At NCR, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide a supportive and inclusive work environment where employees can thrive.
Deadline to Apply: July 6, 2024
Equal Opportunity Statement: NCR is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals from underrepresented communities to apply.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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