Customer Success Assistant

Job Description: LifePoint Health is seeking a part-time Customer Success Assistant to join our team in San Jose, California. The ideal candidate for this Associate Level position will have at least 3 years of experience in customer service or a related field. As a Customer Success Assistant, you will play a key role in ensuring the success and satisfaction of our customers.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions - Assist customers with onboarding, training, and support services - Monitor and track customer satisfaction and proactively address any issues - Collaborate with internal teams to ensure the timely delivery of products and services - Analyze customer data to identify trends and opportunities for improvement - Assist in the development and implementation of customer success strategies - Provide feedback to internal teams based on customer interactions

Requirements: - Strong communication skills, both written and verbal - Ability to adapt to change and respond resiliently in a fast-paced environment - Attention to detail and strong organizational skills - Strategic planning skills to anticipate customer needs and deliver solutions proactively - Experience using customer relationship management (CRM) software is a plus - Bachelor's degree in a related field is preferred

Benefits: - Dental insurance - Medical coverage - Employee discounts

Working Environment: At LifePoint Health, we value a culture that embraces change and responds resiliently. As a Customer Success Assistant, you will have the opportunity to grow and develop in a dynamic and supportive environment.

Deadline to Apply: July 9, 2024

Equal Opportunity Statement: LifePoint Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.