Customer Success Associate

Job Description:

As a Customer Success Associate at Xerox in San Antonio, Texas, you will play a crucial role in ensuring the satisfaction and success of our customers. This part-time position at the Associate Level requires at least 4 years of experience in customer service or a related field.

Responsibilities: - Build strong relationships with customers to understand their needs and provide effective solutions - Proactively manage customer accounts to ensure they are getting the most out of our products and services - Identify opportunities for upselling or cross-selling to increase customer satisfaction and revenue - Address customer inquiries and issues in a timely and professional manner - Collaborate with sales and product teams to ensure a seamless customer experience - Develop and deliver presentations to educate customers on new features or offerings - Analyze customer data and feedback to identify trends and areas for improvement - Meet and exceed customer retention and satisfaction goals set by the company

Requirements: - Hardworking and passionate about providing excellent customer service - Strong problem-solving skills and ability to think on your feet - Excellent presentation skills to effectively communicate with customers - Experience in a customer-facing role, preferably in a technology or software company - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration, Marketing, or a related field

Benefits: - Parental leave for eligible employees - Dental insurance coverage - Paid overtime opportunities - Professional development and growth opportunities within the company

Working Environment: At Xerox, we value collaboration and teamwork. You will have the opportunity to build strong relationships with colleagues, clients, and partners in a supportive and inclusive environment where everyone's contributions are recognized and valued.

Deadline to Apply: Please submit your application by June 23, 2024, to be considered for this position.

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.