Remote Customer Success Associate

Job Description:

Auto-Owners Insurance is seeking a Remote Customer Success Associate to join our team in San Francisco, California. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service or sales role. As a Customer Success Associate, you will be responsible for managing customer relationships and ensuring their satisfaction with our products and services.

Responsibilities: 1. Communicate with customers via phone, email, and chat to resolve any issues or inquiries they may have 2. Proactively reach out to customers to ensure they are satisfied with their experience and offer additional support or services as needed 3. Collaborate with internal teams to address customer concerns and provide feedback for product improvements 4. Maintain accurate records of customer interactions and transactions in the company CRM system 5. Identify opportunities for upselling or cross-selling products to existing customers 6. Assist with onboarding new customers and providing training on our services 7. Stay up-to-date on industry trends and best practices for customer success

Requirements: 1. Confident and reliable with excellent communication skills 2. Demonstrated leadership abilities and strong critical thinking skills 3. 2+ years of experience in a customer service or sales role 4. Ability to work independently and manage time effectively 5. Proficiency in Microsoft Office and CRM systems 6. Bachelor's degree preferred

Benefits: - Company transportation for work-related travel - Parental leave for new parents - Free food provided at the office

Equal Opportunity Statement: Auto-Owners Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and have equal opportunities for growth and advancement.

If you meet the requirements for this position and are dedicated to understanding and exceeding customer expectations, we encourage you to apply before the deadline on June 28, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.