Customer Success Associate

AECOM is seeking a part-time Customer Success Associate to join our team in San Antonio, Texas. As an Associate Level position, we are looking for candidates with at least 3 years of experience in customer service or a related field. The ideal candidate will be confident, energetic, possess emotional intelligence, and demonstrate adaptability.

Responsibilities: 1. Develop and maintain strong relationships with customers to ensure satisfaction and loyalty. 2. Proactively reach out to customers to gather feedback and address any issues or concerns. 3. Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling products and services. 4. Provide product demonstrations and training to customers to increase their understanding and usage of our offerings. 5. Analyze customer data and feedback to identify trends and areas for improvement. 6. Assist with onboarding new customers and ensuring a smooth transition to our platform. 7. Work closely with internal teams to communicate customer needs and help drive product development.

Requirements: 1. Bachelor's degree in Business, Marketing, or related field preferred. 2. 3+ years of experience in customer service or a related field. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. Willingness to travel occasionally for client meetings or events.

Benefits: 1. Dental insurance 2. Travel opportunities 3. Joining Bonus

Working Environment: At AECOM, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. We believe in providing a supportive and collaborative work environment where team members can thrive and grow.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: AECOM is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.